Step 1

Click on Repair Order Form to initiate a warranty or non-warranty repair.

Repair Order Form

STEP 2

Complete the Repair Order Form and include any "Shipping Instructions" and/or special instructions for us regarding return shipment to you. Please note that returning units will not be insured unless insurance is expressly requested on the Repair Order Form received with unit and additional shipping costs are paid for by the customer prior to shipment.

STEP 3

Ship your unit with completed Repair Order Form ensuring unit is protected:

• ensure that unit is clean ($10.00 fee to clean unit prior to repairs)
• using un-damaged shipping box (free of any punctures, tears, or corner damage)
• using interior packaging which surrounds the unit and prevents movement within the box.
• secure cables and other items shipped within box to ensure that does not come in contact with display screen.

STEP 4

Be assured that Pat Inc will:

• Notify you (via email, if email provided on Repair Form) when your unit is received at our repair center.
• Keep you informed with unexpected testing/repair results.
• Seek your approval on any non-warranty repair costs, and/or “quote before repair” requests
• Notify you (via email, if email provided on Repair Form) when your unit is repaired and on its way back to you.

STEP 5

It is your responsibility (upon notification of return shipment and/or receipt of unit):

• to track shipment and report non-receipts of shipments immediately to both shipping carrier and Pat Inc.
• to immediately inspect the merchandise and report (within 24 hours of receipt) to both carrier and Pat Inc. any damages and/or missing merchandise (including box damage)